FAQ

1. What kind of products do you sell?

We sell cute, printable notepads, icon stickers, and weekly kits—perfect for planners, bullet journals, and DIY organization.

2. How will I receive my order?

All products are digital downloads. After purchase, you’ll receive an email with a link to download your files instantly—no physical items will be shipped.

3. What file formats do you provide?

Most of our files come in high-resolution PNG and/or PDF formats. PNGs have transparent backgrounds and are great for print & cut. Silhouette cut files are NOT included.

4. Can I use your printables in my own shop or sell them?

No. Our printables are for personal use only. You may print them as many times as you like for yourself, but resale or redistribution is not allowed.

5. Do you offer refunds?

Because of the digital nature of our products, all sales are final. If you have any issues with your files, please contact us—we're happy to help!

6. How do I print my files at home?

We include a basic Print & Cut Instruction Sheet with every order. You’ll also find easy steps on how to print and use PNG files with Silhouette Studio on our site.

7. Do I need a cutting machine to use your stickers?

Nope! You can use scissors or a paper trimmer. But if you do have a cutting machine, such as Cricut, Silhouette, or Siser, our PNGs can be imported into their software to create cut lines.

8. Can I use your files with Cricut?

Yes. We don’t currently provide SVG or Cricut-specific formats, however, our PNG files can be imported into Cricut Design Space to trace cut lines.

9. Help! I didn’t receive my download link.

First, check your spam/junk folder. If it's not there, email us at ohanastory@icloud.com and we’ll sort it out quickly. Feel free to pop us a DM on Instagram @ohanastory if we don’t respond within 3 business days (your message may go to our junk folder too)!

10. Where can I follow you for updates and new releases?

Follow us on TikTok and Instagram — @ohanastory — for sneak peeks, behind-the-scenes, and adorable Buji & Snomi content!