Shop Policies
Welcome to Ohana Story! We want your shopping experience to be smooth and enjoyable. Please take a moment to read our policies as we have both digital and physical products.
Physical Products
- Orders are usually processed and shipped within 1-2 weeks.
- Shipping times may vary depending on your location.
- We are not responsible for delays caused by customs or postal services.
- All physical items are carefully packaged to prevent damage during shipping.
- If your item arrives damaged, please contact us within 7 days of receiving your order, we’ll be happy to help!
Digital Downloads
- All digital products are available immediately after purchase.
- For personal use only
- No physical item will be shipped for digital downloads.
- You may print and cut the files as many times as much as you’d like, provided they are for personal use.
- You may not share, resell, or redistribute the files (digitally or physically)
- Designs may not be used for commercial purposes or in any products for sale
- Please do not alter the artwork and claim as your own
- Due to the nature of digital files, all sales are final—we do not offer refunds or exchanges for digital items.
- If you have trouble downloading or opening your files, please contact us and we’ll help you resolve it.
General
- Prices are listed in CAD and are subject to change without notice.
- By purchasing from Ohana Story, you agree to our policies above.
Copyright Notice
All artwork is property of Ohana Story and is protected under copyright law. Purchasing a printable does not transfer copyright or ownership.
Questions?
We want you to love your order! If you receive anything damaged, or you're having trouble with printables, reach out anytime at ohanastory@icloud.com.